.png "BDO remains online amidst the onslaught of Typhoon Kristine")
In response to the severe damage caused by Tropical Storm Kristine in the Bicol Region, BDO Unibank continued to provide essential cash services within the Rinconada District, supporting the community’s urgent need for funds.
The Rinconada District includes the municipalities of Baao, Balatan, Bato, Buhi, Bula, Nabua, and Iriga City.
According to Romeo R. De Vera III, Senior Assistant Vice President and Area Head of Region 6-Southern Luzon, the BDO branch in Iriga City remained operational on October 24 to assist clients needing cash, even when other branches were temporarily closed.
De Vera emphasized that BDO prioritized client service and employee welfare during the calamity by strategically deploying staff and resources to locations with the greatest need, despite some branches being closed due to flooding and other obstacles. "That's always been our practice during calamities—after securing our respective homes and families, our personnel then headed to the branches to help get these up and running, ready to serve our clients.”
All in a day's work
For De Vera, it's business as usual even in the face of typhoons.
"For us, as long as the roads are passable, we went and help out where we were needed. But we only asked employees who were able to report for work and not adversely affected by the flood,” he pointed out.
He also proudly shared that resilience is one of the many positive traits of Bicolanos like him.
"When it comes to calamities, Bicolanos are resilient. It's just a typhoon. But this (Tropical Storm Kristine) was the strongest we've had in 30 years. We were surprised by the magnitude of the ensuing floods," he admitted. "But here in BDO, it's nothing new. Like we always say here, ‘we find ways.’ That's why our clients are so happy with us, as even clients from other banks were able to withdraw using our ATMs."
He also noted the bank’s “We find ways” philosophy extend not only to the level of service they provide to their clients, but also to the support they offer to fellow employees especially amid trying times.
This, De Vera explained, came to fore when personnel from other branches were unable to go home because of the floods.
The Rinconada District includes the municipalities of Baao, Balatan, Bato, Buhi, Bula, Nabua, and Iriga City.
According to Romeo R. De Vera III, Senior Assistant Vice President and Area Head of Region 6-Southern Luzon, the BDO branch in Iriga City remained operational on October 24 to assist clients needing cash, even when other branches were temporarily closed.
De Vera emphasized that BDO prioritized client service and employee welfare during the calamity by strategically deploying staff and resources to locations with the greatest need, despite some branches being closed due to flooding and other obstacles. "That's always been our practice during calamities—after securing our respective homes and families, our personnel then headed to the branches to help get these up and running, ready to serve our clients.”
All in a day's work
For De Vera, it's business as usual even in the face of typhoons.
"For us, as long as the roads are passable, we went and help out where we were needed. But we only asked employees who were able to report for work and not adversely affected by the flood,” he pointed out.
He also proudly shared that resilience is one of the many positive traits of Bicolanos like him.
"When it comes to calamities, Bicolanos are resilient. It's just a typhoon. But this (Tropical Storm Kristine) was the strongest we've had in 30 years. We were surprised by the magnitude of the ensuing floods," he admitted. "But here in BDO, it's nothing new. Like we always say here, ‘we find ways.’ That's why our clients are so happy with us, as even clients from other banks were able to withdraw using our ATMs."
He also noted the bank’s “We find ways” philosophy extend not only to the level of service they provide to their clients, but also to the support they offer to fellow employees especially amid trying times.
This, De Vera explained, came to fore when personnel from other branches were unable to go home because of the floods.
"A branch manager opened her home to one of the staff who got stranded and was unable to go home because of the flood. The same was true for personnel in our Camarines Sur-Nabua Branch, who were stranded there. We also would like to thank our Security Division for facilitating the delivery of relief goods," he said.
About BDO
BDO Unibank, Inc. (BDO) is a full-service universal bank which provides a wide range of corporate and retail services such as loan and deposit products, treasury, trust banking, investment banking, private banking, rural banking and microfinance, cash management, leasing and finance, remittance, life insurance, property and casualty insurance brokerage, cash cards, credit cards, and online and non-online stock brokerage services. BDO has the country’s largest distribution network, with over 1,700 consolidated operating branches and more than 5,500 teller machines nationwide. It also has 16 international offices (including full-service branches in Hong Kong and Singapore) in Asia, Europe, North America, and the Middle East. The Bank also offers digital banking solutions to make banking easier, faster, and more secure for its clients. BDO ranked as the largest bank in terms of total assets, loans, deposits and trust funds under management based on published statements of condition as of March 31, 2024. For more information, please visit www.bdo.com.ph.
BDO is regulated by the Bangko Sentral ng Pilipinas (www.bsp.gov.ph). Deposits are insured by PDIC up to P500,000 per depositor. The BDO, BDO Unibank and other BDO-related trademarks are owned by BDO Unibank, Inc. All Rights Reserved.
For inquiries and concerns: Visit any BDO branch, contact us thru our 24x7 hotline (+632) 8888-0000, or email us at callcenter@bdo.com.ph.
For inquiries and concerns: Visit any BDO branch, contact us thru our 24x7 hotline (+632) 8888-0000, or email us at callcenter@bdo.com.ph.
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